Keynote Speaker

We’re living in an Experience Economy. Customer experience, or CX, drives over two-thirds of customer loyalty; that’s more than brand and price combined. This keynote will explain why the best marketing on the planet doesn't cost anything; how to consistently elevate ordinary customer moments into extraordinary ones; and why superfans are the key to thriving businesses now and in the future. This keynote offers a memorable proven five-step framework to attract and keep superfan customers.

About Brittany Hodak

As a Customer Experience Keynote Speaker, Brittany has delivered keynotes and trainings to hundreds of companies across the globe. She has worked alongside some of the world’s biggest brands and entertainers, including Walmart, Disney, Katy Perry, and Dolly Parton. She is the former Chief Experience Officer of Experience.com and scaled an entertainment startup to eight figures before exiting, selling millions of units of exclusive products at Walmart in the meantime. She is a best-selling author obsessed with helping companies transform from commodity providers into categories of one.